Customer Experience Consulting

Customer Experience (CX) Consulting Services for Enhanced Revenue Generation

Customer Experience (CX) Consulting Services that elevate client retention, spike conversions, minimize customer acquisition costs, boost brand reputation, and more

Trusted by Leading Brands in Canada

Prime Customer Experience (CX) Consulting Services

Customer experience (CX) speaks to the way your business interacts with people throughout their buying journey, from marketing to sales, to customer support, and everything in between. Cleffex’s CX consulting services provide empathetic attention to your customer-brand interactions that go above and beyond expectations.

We ensure that your clients or prospective consumers have confidence in your brand at every customer touchpoint by assembling our proactive and highly capable people. We manifest CX advisory services incorporating strategies that adapt your brand to a mainstream market pace. 

We engage emerging customer experience services technologies to all our clientele on the hardware, software, and visual spectrums. Regardless of the industry you belong to – we aim for unique USPs for your brand that enables competitive growth, development, and success.

CX Consulting Services That Craft Delightful Online Journeys!

Our consulting services put you first to cater to your needs without any digital friction. Choose our solutions today to bring a significant brand value that influences, satisfies, and retains your customers!

Customer Experience Consulting Services - What We Take Care Of

By engaging specific customer journey marketing methodologies we enable long-term partnerships and value for your brand. The meaningful customer experience management (CXM) growth drivers benefit both your consumers and stakeholders. We can keep up with your constantly changing demands and expectations through transparent communication and collaboration.

As a result, we make ourselves aware of all the factors that cause consumer friction to provide a more relevant, personalized, and meaningful experience. We follow your organization’s ideologies with our customer experience marketing and enable better employee engagement by focusing on the customer at heart.

By utilizing innovative customer experience solutions, technologies, data, insights, and automation power we can augment your cause to a competitive scale, making you future-proof.

Focus Groups Our CX Consulting Services Cater To:

IT & Technology
Travel
Retail/Consumer Products
Transportation/Logistics
Energy/Utilities/Resources
Financial/Banking
Healthcare
Industrial Products
Automotive
Law
Media
Telecommunications, and more

Our Core CX Consulting Specializations

Thinking About Personalized and Unique Solutions?

Get custom, unique, specifically designed, and challenging solutions beyond our roster. Talk to our experts and let us know of your unique requirements. We’ll help you design engaging deliverables that cover every customer touchpoint to bolster all your business aspects!

Our CX Advisory Services Approach

Define your customer experience strategy within the context of your overall company strategy through effective stakeholder communication, meaningful collaborations, and an understanding of the right KPIs to assess success. We go above and above to completely exceed your customers' expectations.

Strong insights skills that embrace your organization's historical, and current stakeholder perspectives, and experiences to interpret meaningful insights. We help you identify knowledge gaps and close them with a game-changing approach.

Our Process

01
Research and Discovery

Uses field-based contextual research and close collaboration to define prospective users, identify issue(s), and needs to craft potential solutions that give a unique business experience.

02
Empathizing

By listening to consumers’ voices, identifying their common pain areas, and obtaining pertinent data, we acquire meaningful knowledge that aids in customer empathy.

03
Journey Mapping

We map different datasets into persons and create customer journey maps to obtain knowledge and insights for constructing and improving customer experiences.

04
Evaluation

We use deep insights to assess the effectiveness of CX strategy and tactics on the bottom line and scale improvement capabilities.

05
Engaging Movement

By increasing and maintaining the momentum of CX strategies, we analyze effectiveness to come up with and implement the best one that brings you closer to your customers.

06
Assessing and Being Proactive

Our process is a constant exploration of trends and patterns, data visualization, and application of various tactics using insights to make you unquestionably unique.

07
Design, Development, and Delivery

Storyboards everything to build apt digital/physical prototypes by integrating the right technology with a product design consciousness that further fuels your cause with novel and ultimate offerings.

08
Persistent and Dynamic Experiences

Full-fledged and personalized experiences augment every spectrum of your business as each element champions unique impressions, enhanced customer relationships, and digital authority.

Our Recent Works

Specializations of Our Customer Experience Services

CX Journey Mapping
CX Maturity Assessment & Audit
Digital Strategy & Enablement
Experience Design
Target Operating Model
Value Mapping & ROI
CX Transformation Roadmap
Customer Experience Insights
Intelligent Automation

Benefits Offered By Our Customer Experience Solutions

Differentiates your brand in the current timeline and beyond

Delivers never-before-seen and unique experiences that build strong customer relationships

Nurtures returning customers and new ones ready to convert

Personalized customer experiences that engage impulse purchases

Enhanced customer experience orchestrated across all channels to increase customer spending and brand loyalty

CX Advisory Services for Enhanced Business Edge

Opt for Cleffex’s CX consulting services for responsible and conversion-rich customer conversions, employee engagement, and real-time and accurate data power to get the most out of your business. With proactive support by your side, we let you achieve stellar customer-oriented and organizational headway.

Leave a lasting brand impression across the entire buyers’ journey with our CX advisory services!

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Cleffex Digital Ltd.
150 King Street West, Suite #261,
Toronto, ON M5H 1J9, Canada

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Cleffex Digital Ltd.
150 King Street West, Suite #261,
Toronto, ON M5H 1J9, Canada

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cleffex logo white

Cleffex Digital Ltd.
150 King Street West, Suite #261,
Toronto, ON M5H 1J9, Canada